Job Responsibilities:
- Answer customer calls, emails, and support tickets in a professional manner.
- Provide initial L1 technical support for software applications developed in ASP.NET.
- Understand customer-reported issues and provide basic troubleshooting support.
- Log, track, and update support tickets in the ticketing/helpdesk system.
- Escalate unresolved or complex issues to senior technical teams or developers.
- Follow up with customers regarding issue status and resolution updates.
- Assist users with software navigation, usage, and basic system configurations.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain proper documentation of support activities and recurring issues.
- Support software testing and verification after issue fixes when required.
- Ensure adherence to company support processes and service standards.
Required Skills & Qualifications
- Bachelor’s degree or diploma in Computer Science, Information Technology, or related field.
- Basic knowledge of ASP.NET applications and web-based software systems.
- Familiarity with Microsoft SQL Server and basic database queries.
- Good understanding of Windows operating systems and networking basics.
- Strong verbal and written communication skills.
- Good problem-solving and analytical abilities.
- Ability to handle customer calls professionally and patiently.
- Willingness to learn and work in a fast-paced environment.
- Freshers with relevant technical knowledge may also apply.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Application Question(s):
- What is your current Salary?
- What is your Expected Salary?
- If selected, in how many days will you be able to join us?
Experience:
- ASP.NET: 1 year (Required)
- MSSQL: 1 year (Required)
Work Location: In person
