- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Expereince handling the team members and making them align with requirement.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Acknowledge an incident and track tickets until successfully resolved.
- Do log analysis and data analysis to understand the problem and find root-cause.
- Proactive monitoring of systems and communication with concerned authorities regarding any variance in service levels.
- Gather and analyse information about the user’s issue and determine the best way to resolve their problem.
- Log, categorize, prioritize, track, and route incidents reported by users or alarms raised by monitoring tools.
- Ultimately, you will be a person our team’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
Interested candidates can share your resume to [email protected] or reach us at 9385745788.
Work Location: In person
