Customer Service Representative (Work From Home – Night Shift) Job Title: Customer Service Representative (Inbound Calls) Location: Remote / Work From Home Shift: Night Shift (US Hours) Employment Type: Full-Time
Job Overview We are looking for a dedicated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling inbound customer calls, providing excellent customer support, addressing inquiries, and ensuring a positive customer experience. This is a remote work-from-home position requiring excellent communication skills and a customer-focused attitude. Key Responsibilities Handle inbound customer calls professionally and courteously. Assist customers with inquiries, requests, and issue resolution. Provide accurate information regarding products, services, and processes. Document customer interactions and maintain records accurately. Escalate complex issues to the appropriate team when required. Maintain high standards of customer satisfaction and service quality. Follow company policies, procedures, and performance metrics. Required Qualifications Excellent verbal and written English communication skills. Strong listening and interpersonal skills. Prior experience in customer service, call center, or customer support is preferred. Ability to handle customer concerns professionally and empathetically. Comfortable working night shifts aligned with US business hours. Self-motivated with the ability to work independently from home. Basic computer proficiency and ability to learn new systems quickly.
Work From Home Requirements Own laptop or desktop computer (mandatory). Reliable high-speed internet connection (mandatory). Quiet and professional work environment. Headset with microphone for clear communication.
Compensation Competitive salary based on experience. Performance-based incentives and growth opportunities. Strong customer-centric approach. Reliable, punctual, and able to manage responsibilities independently. Ability to multitask and perform well in a fast-paced environment.
To Apply: Please submit your updated resume along with details of your customer service experience, computer setup, and internet connectivity. Only candidates with excellent English communication skills and the required work-from-home infrastructure will be considered.
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits:
- Paid sick time
- Work from home
Work Location: Remote
