Sales Leadership: Develop and execute strategies to achieve sales targets and maximise store profitability. Drive sales through effective merchandising, product knowledge, and excellent customer service. Monitor and analyse sales reports, identify trends, and implement appropriate action plans. Foster a sales-driven culture within the store and motivate the team to achieve and exceed targets
Team Management: Recruit, train, and supervise a team of jewellery sales professionals. Provide coaching and guidance to the sales team to enhance their product knowledge and selling skills. Set performance expectations, conduct regular performance reviews, and address any performance issues in a timely manner. Foster a positive work environment that encourages teamwork, collaboration, and individual growth.
Customer Service Excellence: Ensure that all customers receive an exceptional shopping experience and provide personalised service. Resolve customer complaints and inquiries promptly, ensuring complete customer satisfaction. Maintain a strong knowledge of the company's product offerings, industry trends, and competitor analysis. Train and guide the sales team on delivering excellent customer service and building long-term customer relationships.
Store Operations: Manage day-to-day store operations, including opening and closing procedures, cash handling, and security measures. Ensure visual merchandising standards are met, maintaining an appealing and organised store layout. Implement and enforce company policies and procedures, ensuring compliance with regulations and guidelines. Collaborate with the marketing team to plan and execute promotional activities and events.
Inventory Management: Assist the stock team with inventory control and management, ensuring accurate stock levels and minimising loss. Assist the stock and finance teams with conducting regular stock audits, implementing stock replenishment strategies, and monitor stock turnover. Coordinate with our stock team to ensure timely delivery of products & special orders. Analyse sales trends to identify popular items and make suggestions to the stock team.
Pay: ₹35,000.00 - ₹45,000.00 per month
Work Location: In person
