1) To answer all incoming calls from customers in the first ring landing on the toll free number and acknowledge the customer mail within 30 mins.
2) Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution is provided and closed as per SLA.
3) Adhere to SOPs' guidelines, to focus on first time call resolution to drive customer experience and loyalty.
4) Maintain accuracy when OS ticket is opened with right Help topic & Update appropriate comments in the tickets based on customer communication
5) Ability to multitask, prioritize and manage time effectively (Process toots while communicating with CX OS tickets, Magento, Razorpay, Skype Messages
6) Educate customers based on requirements & the ongoing offers in case required offer help in placing the order online.
7) CS-L2 coordinating with operations and logistics teams accordingly. Issuing refunds and taking up the 1st level escalations.
8) Go extra mile to engage customers & build sustainable relationships and trust with customer.
Job Location: Remote
Qualification : Any Graduates
Experience : 0-2 Years
Pay: ₹250,000.00 - ₹270,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: Remote
