We are looking for a customer-focused CRM Review & Testimonial Coordinator to manage customer feedback, online reviews, testimonials, and post-installation customer engagement activities. The role involves coordinating with customers after project completion, collecting reviews and testimonials, handling customer satisfaction follow-ups, and supporting brand reputation management.
The ideal candidate should have excellent communication skills, customer handling ability, and strong follow-up skills.
Key Responsibilities
- Contact customers after installation completion.
- Request and collect customer reviews on: Google Reviews, Social Media Platforms, Company Feedback Forms
- Guide customers on how to submit reviews.
- Coordinate video testimonials from satisfied customers.
- Conduct post-installation customer satisfaction calls.
- Update customer feedback and review status in CRM.
- Coordinate with CRM, service, installation, and marketing teams.
- Help improve company online reputation and customer trust.
Required Skills
- Excellent communication and customer interaction skills.
- Strong follow-up and coordination ability.
- Basic knowledge of CRM tools and Google platforms.
- Positive and customer-friendly attitude.
- Familiarity with social media platforms is an added advantage.
- Inform management about customer feedback trends and issues.
- Support marketing team with customer success stories and content.
- Track pending review/testimonial follow-ups.
- Maintain database of customer responses and satisfaction levels.
- Identify customer concerns and coordinate with relevant teams for resolution.
- Ensure positive customer experience after project completion.
- Collect customer photos/videos of completed solar installations.
- Maintain organized testimonial records for marketing use.
Educational Qualification
Preferred Experience
- 1 to 3 Years experience in CRM, telecalling, customer support, or social media coordination.
Salary & Benefits
- Fixed Salary + Performance Incentives
- Career Growth Opportunities
- Training & Skill Development
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Experience:
- Customer relationship management: 1 year (Required)
Location:
- Coimbatore, Tamil Nadu (Required)
Work Location: In person
