Pure Panda (A brand by CreativX) is a fast-growing D2C gifting brand creating premium Anime Light Arts and personalized gifts that bring people's favorite memories and characters to life. We're building memorable gifting experiences, and every customer interaction matters.
If you enjoy solving problems, talking to customers, and making people happy, we'd love to have you on our team.
Job Role
As a Customer Support Executive, you'll be the voice of Pure Panda. You'll assist customers before, during, and after their purchase, ensuring they have a smooth and delightful shopping experience.
Key Responsibilities
- Respond to customer queries via WhatsApp, Instagram, Facebook, Email, and Phone.
- Assist customers with product recommendations and customization queries.
- Provide order updates, shipping information, and delivery timelines.
- Handle order modifications, cancellations, refunds, replacements, and exchanges.
- Coordinate with the operations and logistics team to resolve delivery-related issues.
- Raise courier tickets for lost, delayed, or damaged shipments.
- Maintain accurate records of customer conversations using CRM or support tools.
- Follow up with customers until their issue is completely resolved.
- Handle customer complaints professionally while maintaining Pure Panda's friendly brand voice.
- Collect customer feedback and share recurring issues with the team to improve products and processes.
Requirements
- Bachelor's degree in any discipline.
- Fresher or atleast 1 year of experience in Customer Support, preferably in an E-commerce or D2C brand.
- Excellent verbal and written communication in English and Hindi. Knowledge of Odia is a plus.
- Comfortable handling multiple customer conversations simultaneously.
- Strong empathy, patience, and problem-solving skills.
- Basic proficiency in Google Sheets, MS Excel, and CRM/helpdesk software.
Preferred Qualities
- Customer-first mindset.
- Calm under pressure.
- Attention to detail.
- Quick learner.
- Positive attitude with a willingness to take ownership.
Salary
₹12,000-13,000 per month
Working Hours
- Full-time
- Monday to Saturday
- 9:30 AM – 5:30 PM
What You'll Get
- Work directly with the founders of a rapidly growing D2C brand.
- Opportunity to learn Shopify, D2C operations, customer experience, and e-commerce.
- Performance-based incentives and career growth opportunities.
- Friendly, collaborative, and fast-paced work environment.
Location
Bhubaneswar, Odisha (Work From Office)
If you're passionate about creating exceptional customer experiences and want to grow with an ambitious D2C brand, we'd love to hear from you.
Pay: ₹12,000.00 per month
Work Location: Hybrid remote in Balianta, Odisha
