Position: Application Support Executive – LMS
Location: Mumbai – Onsite
Experience: 2–4 Years
Employment Type: Full-Time
About the Role
We are looking for a proactive and customer-focused Application Support Executive to manage and support a Learning Management System (LMS) deployment at a client location. The role requires ownership of day-to-day LMS operations, coordination with offshore technical teams, and ensuring seamless platform performance in line with agreed SLAs and project requirements.
Key Responsibilities
- Act as the primary onsite point of contact for all LMS-related operational and support activities.
- Manage end-to-end LMS administration, including user onboarding, role management, course assignments, certifications, and reporting.
- Provide first-level troubleshooting and support for application-related issues.
- Coordinate with offshore technical and development teams for issue resolution, enhancements, bug fixes, and deployments.
- Monitor system performance and ensure uninterrupted functioning of the LMS platform.
- Track, prioritize, and manage support tickets while ensuring adherence to defined SLAs.
- Support content deployment, assessment management, learner journeys, and reporting requirements.
- Conduct User Acceptance Testing (UAT) and validation of new features and releases.
- Prepare periodic operational reports, incident reports, and status updates for stakeholders.
- Participate in client meetings and provide updates on support activities, issues, and resolutions.
- Ensure compliance with contractual commitments, RFP requirements, and support processes.
- Identify opportunities for process improvements and enhanced user experience.
Required Qualifications
- Graduate in any discipline OR Engineering / MCA / BCA / B.Sc. (Computer Science / IT).
- Minimum 2 years of experience in Application Support, LMS Support, Software Support, or a similar client-facing support role.
Required Skills
- Experience in supporting enterprise applications or LMS platforms.
- Strong understanding of LMS concepts such as courses, learning paths, assessments, certifications, and reporting.
- Excellent communication and stakeholder management skills.
- Ability to coordinate effectively between business users and technical teams.
- Experience working in SLA-driven support environments.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
Preferred Skills
- Experience with Learning Management Systems such as Enthral LMS, Moodle, Cornerstone, SuccessFactors Learning, or similar platforms.
- Familiarity with ticketing systems and incident management processes.
- Basic understanding of SQL queries and data validation.
- Experience in user training and application demonstrations.
Key Competencies
- Customer-centric approach
- Ownership and accountability
- Attention to detail
- Effective communication
- Team collaboration
- Problem-solving mindset
- Ability to work independently in an onsite client environment
- Immediate Joiners Preferred
Pay: ₹15,000.00 - ₹40,000.00 per month
Benefits:
Application Question(s):
- How many years of LMS Support experience do you have?
- What is your current or last drawn salary per month?
- What is your expected salary per month?
- What is your notice period?
- Are you comfortable in a client facing and challenging role?
Work Location: In person
