Manages the operation of the front office and related areas during assigned shifts
§ Creates the first impression by supervising the door, concierge and front office areas
§ Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals
§ Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
§ Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
§ Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments
§ Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another
§ Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a “First Effort” priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.
§ Assists in all administrative and statistical analysis of department operations
Provides employees with the information needed to perform their job effectively
§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities
§ Prioritises and assigns work
§ Provides feedback to the employee and department manager on the employee’s performance of job responsibilities
§ Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports
§ Performs all Human Resources related functions within the Front Office Department, including recruitment and selection, performance management, training and counselling
§ Minimum five years front office experience
§ High school diploma required, bachelor’s degree preferred
§ Strong computer systems skills including; reservations and reporting systems
§ Mandatory knowledge of Opera PMS.
§ Excellent communication skills, ability to influence situations
§ Able to collaborate effectively with other hotel employees and managers to ensure teamwork
§ Strong Microsoft Office suite and reporting system skills
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Food provided
- Paid sick time
Work Location: In person
