Front Office Receptionist / Senior Front Office Executive
Position: Front Office Receptionist
Experience: Experienced and Freshers
Location: Hotel Annamalai Grand
Job Summary
Hotel Annamalai Grand is seeking an experienced and professional Front Office Receptionist with a minimum of 10 years of experience in hotel operations. The ideal candidate will be responsible for delivering exceptional guest service, managing front desk operations, handling reservations, and ensuring a seamless guest experience from check-in to check-out.
Key Responsibilities
- Welcome guests with warmth, professionalism, and excellent customer service.
- Manage check-in and check-out procedures efficiently.
- Handle room reservations, cancellations, and modifications.
- Respond promptly to guest inquiries, requests, and complaints.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and billing information.
- Process payments and prepare daily reports.
- Manage telephone calls, emails, and online booking inquiries.
- Assist in VIP guest handling and special requests.
- Ensure adherence to hotel policies, standards, and operational procedures.
- Train and guide junior front office staff when required.
- Maintain a professional appearance and positive attitude at all times.
Required Qualifications
- Bachelor's Degree or Diploma in Hotel Management, Hospitality, Tourism, or related field preferred.
- Strong communication skills in English and regional languages.
- Proficiency in hotel management software and MS Office applications.
- Excellent interpersonal, problem-solving, and organizational skills.
- Ability to work flexible shifts, including weekends and holidays.
- Strong leadership and guest relation management abilities.
Preferred Skills
- Knowledge of hotel reservation systems (PMS).
- Experience handling guest complaints and conflict resolution.
- Strong sales and upselling abilities.
- Team management and training experience.
- Professional grooming and presentation standards.
Salary
Competitive salary based on experience and qualifications.
Join Hotel Annamalai Grand and be a part of delivering exceptional hospitality experiences.
Pay: ₹10,000.00 - ₹16,000.00 per month
Benefits:
Work Location: In person
