Are you a tech-savvy problem solver eager to start your career? We’re looking for a Technical Support Executive to handle user queries, manage our app’s Help & Support section, and ensure a smooth experience for our users. If you’re a fresher with a passion for troubleshooting and customer assistance, this is your chance to gain hands-on experience!
Responsibilities:
- Respond to user queries and resolve technical issues via tickets, emails, and chats.
- Monitor and update the Help & Support section of the app.
- Troubleshoot common app-related problems and escalate complex issues.
- Work closely with the development team to ensure timely resolutions.
- Maintain logs and reports to track recurring issues and improvements.
What We’re Looking For:
- A graduate in IT, Computer Science, or a related field (freshers welcome).
- Strong problem-solving and analytical skills.
- Good communication skills are needed to assist users effectively.
- Basic understanding of mobile apps and troubleshooting.
- Willingness to learn and adapt in a fast-paced environment.
Immediate Joiners Only!
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
Application Question(s):
- Do you reside in Mumbai (Yes/No)?
Education:
Work Location: In person
