Manage the delivery and governance of FedEx’s global total rewards, wellness, and mobility administration services from the GCS, ensuring accurate, compliant, and employee-centered execution across compensation, benefits, wellness, and mobility programs. Drive operational excellence, service quality, and vendor coordination to support enterprise workforce priorities and seamless employee experiences.
Key Responsibilities
Manage and oversee the operational delivery of total rewards, wellness, and mobility programs across global employee populations, ensuring consistent, high-quality service execution.
Lead and direct GCS-based administration and operational support for compensation programs, wellness initiatives, employee benefits coordination, and mobility services.
Ensure accurate and compliant execution of global compensation activities, including merit review planning, incentive administration, compensation communications, and budget coordination.
Manage global mobility operations, including assignment management, relocation coordination, immigration support, and policy compliance activities.
Monitor the overall effectiveness and operational performance of total rewards, wellness, and mobility programs through service metrics, employee feedback, and operational KPIs.
Partner with HR COEs, HR Business Partners, vendors, and business leaders to ensure tight alignment between operational delivery and enterprise workforce priorities.
Oversee vendor governance, coordination, and performance management activities across wellness providers, mobility vendors, and rewards administration partners.
Serve as the senior GCS escalation point for operational issues related to compensation administration, wellness program support, and employee mobility services.
Knowledge & Experience
Extensive experience in total rewards operations, mobility administration, wellness program delivery, or HR shared services environments within large global organizations.
Strong operational understanding of compensation administration, employee benefits operations, mobility services, and workforce support processes.
Experience managing operational governance, service delivery standards, compliance, and audit activities across HR operations functions.
Proven ability to manage and coordinate complex employee programs and vendor ecosystems across geographically distributed workforce populations.
Experience leveraging operational metrics, workforce insights, and service delivery analytics to improve program effectiveness and employee experience.
Key Skills
Business Acumen
Service Management
Vendor Management
Experience Design
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
