A Customer Relationship Executive (CRE) focuses on building and maintaining strong relationships with customers to improve satisfaction, retention, and business growth. The exact duties vary by industry (banking, real estate, automotive, BPO, etc.), but the core responsibilities are fairly consistent.
Key Responsibilities
- Customer Interaction: Handle customer inquiries via phone, email, chat, or in person.
- Relationship Management: Build long-term relationships with clients and ensure a positive experience.
- Issue Resolution: Address complaints and resolve problems quickly and professionally.
- Follow-ups: Keep in touch with customers for feedback, renewals, or service updates.
- Sales Support: Assist in upselling or cross-selling products/services when appropriate.
- Data Management: Maintain customer records, update CRM systems, and track interactions.
- Feedback Collection: Gather customer feedback and report insights to improve services.
Required Skills
- Strong communication and interpersonal skills
- Problem-solving ability
- Patience and empathy
- Basic computer and CRM knowledge
- Time management and multitasking
- Persuasion skills (for sales-oriented roles)
Educational Qualification
- Bachelor’s degree (any stream)
- Diploma holders or 12th pass candidates (especially in BPO/customer support)
If interested candidates, please share your resume:
[email protected] or WhatsApp :9048003749
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
Work Location: In person
