Company Name - Riyasat Infra Developers Pvt Ltd
Company Website - www.riyasatinfra.com
Services - Real Estate Developers into Residential Plotting & Commercial Plotting Infrastructure Township Projects
Post - Closing Manager – Sales (Real Estate)
Job Location - Lower Parel
Exp - Min 4 to 7 years exp into Closing Manager Sales profile
Key Responsibilities:
- Manage the complete sales closing process from booking to possession.
- Coordinate with the sales team to ensure all customer documentation is complete and accurate.
- Guide customers through agreement execution, payment schedules, loan processing, and registration formalities.
- Liaise with banks, legal teams, CRM, finance, and operations to ensure smooth transaction completion.
- Track outstanding payments and follow up with customers for timely collections.
- Ensure compliance with company policies, legal requirements, and RERA regulations.
- Prepare and verify sale agreements, allotment letters, demand letters, and other closing documents.
- Resolve customer queries and issues related to documentation, payments, and possession.
- Maintain accurate customer records in CRM systems and generate MIS reports.
- Coordinate registration and possession activities with internal departments.
- Monitor project milestones and communicate updates to customers.
- Support revenue realization by ensuring timely closures and collections.
- Handle escalations professionally to maintain customer satisfaction.
- Train and guide the closing team to improve operational efficiency.
- Collaborate with management to streamline closing processes and enhance customer experience.
Required Skills
- Strong knowledge of real estate sales processes and closing procedures.
- Understanding of RERA, property registration, and home loan documentation.
- Excellent communication and negotiation skills.
- Customer relationship management and problem-solving abilities.
- Coordination and stakeholder management.
- Attention to detail and documentation accuracy.
- Proficiency in CRM software and Microsoft Excel.
- Time management and multitasking skills.
- Team leadership and process management.
Key Performance Indicators (KPIs)
- Sales closure rate.
- Collection efficiency and payment recovery.
- Turnaround time for documentation and registration.
- Customer satisfaction (CSAT/NPS).
- Number of successful registrations and possessions.
- Reduction in documentation errors.
- Compliance with legal and regulatory requirements.
- Team productivity and process adherence.
Preferred Qualifications
- Bachelor's degree in Business, Commerce, Marketing, or a related field (MBA preferred).
- 5–10 years of experience in real estate sales closing, CRM, or customer relationship management.
- Experience working with residential or commercial real estate developers.
- Familiarity with home loan coordination, registration processes, and post-sales operations.
This role serves as the bridge between sales, finance, legal, CRM, and customers, ensuring every property transaction is completed accurately, on time, and with a positive customer experience.
Pay: ₹45,000.00 - ₹65,000.00 per month
Benefits:
Work Location: In person
