We are seeking a motivated and customer-oriented Technical Support Executive to join our team. In this role, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring a high level of customer satisfaction.
- Provide prompt and courteous technical support to customers via phone, email, chat, or remote access, resolving issues related to software functionality, installation, and usage.
- Identify, diagnose, and troubleshoot software issues, escalating complex problems to higher-level support or development teams when necessary.
- Assist customers by providing clear and accurate instructions on how to use the software, leveraging your knowledge of the product and its features.
- Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system, ensuring transparency and continuity.
- Assist customers with software updates and upgrades, ensuring they are aware of new features and improvements.
- Conduct online training sessions or webinars to help customers better understand the software and its capabilities.
- Gather and document customer feedback to identify common issues, suggesting improvements to the product and support processes.
- Stay updated with the latest developments in the company’s software products and services, as well as industry trends and best practices.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-3 years of experience in technical support or a related role.
- Experience in supporting software applications, preferably within the HRM or enterprise software space.
- Competitive salary and commission structure.
- A dynamic and supportive work environment.
Job Location : Chhatrapati Sambhaji Nagar formerly known as Aurangabad.
Salary: As per the company standards.
Please mention the position you are applying for in the subject field of your e-mail. Mail your latest CV to [email protected]
