The engineer designs, builds, and operates ServiceNow applications and AI powered workflows that integrate with our event driven backend (Java/Spring Boot, Kafka/Confluent) on Azure. They own the end to end responsibility: app development, the API/integration layer between ServiceNow and our platform, AI capabilities (Now Assist, AI Agents, Predictive Intelligence), and the front end experiences delivered through UI Builder and Service Portal. They work within enterprise governance, security (Entra ID), and aviation operations reliability constraints.
Mandatory requirements
4+ years hands on ServiceNow development on real production instances, not just admin/config.
Strong server side and client side scripting: GlideRecord, GlideAjax, Script Includes, Business Rules, Flow Designer, scoped application development.
Solid grasp of the data model, ACLs, update sets / source control (Git based app repos), and release management across instances.
Experience with the Automated Test Framework (ATF) and writing testable, maintainable scoped apps.
Integration & API layer
Designing and building both inbound and outbound integrations: Scripted REST APIs, Table/Aggregate/Import Set APIs, IntegrationHub spokes, and Flow Designer actions.
OAuth 2.0 and Microsoft Entra ID (SSO, OIDC, client credentials / service to service auth) — directly relevant since this is your auth backbone.
Experience integrating ServiceNow with an external event driven or message based backend. Direct Kafka/Confluent experience or equivalent async/eventing experience (webhooks, message bus)
MID Server configuration for on prem/hybrid connectivity, and comfort with REST/JSON, error handling, retries, and idempotency in integrations.
Able to reason about contracts and sequencing between ServiceNow and a Spring Boot service layer (who owns state, how events flow, failure/fallback handling).
AI capabilities
Practical experience with the ServiceNow AI Platform AI stack Now Assist (GenAI workflows/skills), AI Agents / AI Agent Studio (agentic flows), Predictive Intelligence (classification, similarity models), Virtual Agent / AI Search.
Understands how to ground AI features in platform data, configure/tune skills and agents, and evaluate output quality
Aware of AI governance: data residency, what data is sent to which model, the Generative AI Controller for third party LLMs (e.g., Azure OpenAI), and EU AI Act implications — important for KLM as an EU operator.
Frontend layer (Big Plus)
Building front ends with UI Builder (Next Experience / configurable workspaces) and Service Portal (widgets, AngularJS).
Working knowledge of the Now Experience UI Framework / Now Experience Components (Seismic web components) and the difference between portal era and Next Experience patterns.
General front end fundamentals (JavaScript, HTML/CSS, REST consumption) to build responsive, accessible experiences for operational users.
Ways of working
Agile delivery, code review, and writing documentation
Production mindset: observability, incident handling
Standby Support: 5X8 support (24X7 to be decided)
Preferred – Not mandatory
. Java/Spring Boot familiarity
. Azure platform experience (App Service, Service Bus/Event Hubs, Key Vault) and Confluent Kafka.
. Familiarity with SAPCRM migration or legacy e form replacement projects
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
