Job Summary:
We are looking for an experienced and customer-focused Front Office Manager to manage daily front office operations and ensure excellent guest service.
Key Responsibilities:
- Manage and supervise the Front Office team.
- Handle check-in, check-out, reservations, billing, and guest queries.
- Resolve guest complaints and ensure customer satisfaction.
- Coordinate with Housekeeping, Accounts, and other departments.
- Monitor room status, occupancy, and daily front office reports.
- Prepare duty rosters and manage staff shifts.
- Ensure compliance with hotel standards and company policies.
- Willingness to work rotational shifts, including night shifts.
Requirements:
- Diploma/Degree in Hotel Management preferred.
- 2–3 years of experience in Front Office operations.
- Previous supervisory or FOM experience preferred.
- Good communication, leadership, and guest-handling skills.
- Knowledge of hotel PMS and basic computer applications.
- Strong organizational and problem-solving abilities.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
