Role Overview
We’re looking for a customer-focused professional to manage the end-to-end insurance claim journey for enterprise (corporate) clients covering mobile phones, tablets, and laptops. The role involves proactive communication, case ownership, and escalation management to ensure high service quality and client satisfaction.
Key Responsibilities
- Manage complete insurance claim lifecycle for enterprise customers
- Proactively communicate with customers via calls & emails
- Own cases from initiation to closure with strong follow-ups
- Handle and resolve customer escalations with root cause analysis
- Coordinate with internal teams (claims, logistics, repair partners)
- Maintain CRM updates, trackers, and Excel-based reports
- Ensure SLA adherence and service excellence
