Chat Support Executive – Customer Support (EdTech)
Company: House of EdTech (Goenka Kachave LLP) Location: Salt Lake, Sector 5, Kolkata (Work from Office) Job Type: Full-Time Experience Level: 0–2 Years (Freshers welcome)
About the Role
House of EdTech is hiring a Chat Support Executive to join our Learner Support team! If you love helping people, have great communication skills, and want to build a career in a fast-growing EdTech company led by IIT Kharagpur alumni — this role is for you.
As a Chat Support Executive, you'll ensure an exceptional learner experience by resolving queries and supporting users across email and chat channels.
What You'll Do
- Assist learners via email and chat, resolving queries quickly and efficiently
- Guide learners on course navigation, content access, and platform usage
- Actively listen to customer concerns and provide effective solutions
- Escalate complex issues to the right internal teams
- Maintain a professional, empathetic, customer-first approach
- Spot recurring learner issues and suggest process improvements
- Collaborate with tech, product, and operations teams to enhance support workflows
What We're Looking For
- Strong verbal and written communication in English and Hindi
- A customer-centric attitude with strong problem-solving skills
- Basic familiarity with digital tools and online learning platforms
- Patience, empathy, and professionalism
- 0–2 years of experience in customer support or call support (freshers with strong communication skills are encouraged to apply)
- Bachelor's degree preferred, any discipline
Job DetailsWork Days6 days/week (Sundays WFH, one rotational week off)Work Hours11:00 AM – 8:00 PMLocationSalt Lake, Sector 5, Kolkata (Work from Office)DevicePersonal laptop requiredStart DateImmediate joiners preferredWhat We Offer
- A role at a fast-growing EdTech company founded by IIT Kharagpur alumni
- Attractive performance-based incentives on top of fixed pay
- Mentorship from experienced professionals and industry leaders
- An energetic, collaborative, ownership-driven work culture
- The chance to make a real impact by empowering learners across India
About House of EdTech
House of EdTech (Goenka Kachave LLP) is a high-growth, multi-entity EdTech organization delivering large-scale, outcome-driven professional education in AI, Finance, Data, Product Management, and Business Skills. Founded by Aditya Goenka and Aditya Kachave, IIT Kharagpur alumni, we serve over 5 million learners across India and global markets, operate at an ARR exceeding ₹400 crore, and employ 1,000+ professionals across sales, marketing, tech, product, and operations — with strong hubs in Pune and Kolkata.
Our brand portfolio includes Be10x (Practical AI tools), Office Master (MS Excel/Power BI), AI for Techies (AI, Python, SQL), Dr. Finance (personal finance), Profit Uni (stock market & trading), and Springpad (analytics & BI).
Ready to grow your career in EdTech? Apply now!
Pay: ₹17,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Rate your proficiency in written and verbal English and Hindi. (Excellent / Good / Average)
Education:
Experience:
- Live chat: 1 year (Preferred)
Language:
Work Location: In person
