Job Description – Telecaller
Company: SPS Realty
Location: Panchkula
Experience: 2–3 Years
Employment Type: Full-time
Role Overview
We are looking for an enthusiastic and target-oriented Telecaller to handle real estate enquiries, connect with prospective customers and generate site visits and sales opportunities for SPS Realty projects.
Key Responsibilities
● Make outbound calls to prospective customers from leads generated through digital marketing, campaigns, references and other sources.
● Handle inbound enquiries and provide customers with basic information about our projects.
● Understand customer requirements including budget, preferred location, property type and purchase timeline.
● Explain relevant project features, USPs, pricing, offers and availability to prospective customers.
● Generate and schedule qualified site visits for the sales team.
● Maintain regular follow-ups with prospective customers and ensure timely lead progression.
● Update all customer interactions, follow-ups and lead status in the CRM/system accurately.
● Coordinate with the sales team for site visits, lead handovers and further follow-up.
● Maintain a healthy pipeline of active, follow-up and potential customers.
● Handle customer queries professionally and ensure a positive first interaction with SPS Realty.
● Achieve assigned daily, weekly and monthly calling, site visit and lead-conversion targets.
● Share regular lead and calling reports with the reporting manager.
● Follow up with old, inactive and missed leads to identify reconversion opportunities.
Key Performance Areas
Calls | Qualified Leads | Site Visits | Follow-ups | Lead Conversion | CRM Updates | Sales Support | Target Achievement
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
