Senior Manager - Operation

Job details

Job Title

Job Description Summary

Job Description

Fire and Safety Management

Forecasting budgets for fire and safety management and seeking necessary approvals
Maintenance of Fire equipment’s, conducting fire demos & fire mock drills and ensure maintenance of all the registers and documents pertaining to security
To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
Conduct necessary risk inspections surveys and share the inspection survey reports with the management, vendors and tenants and take corrective actions
Ensure emergency backup plan is in place for effective crisis management
Compile and maintain records on personnel, accidents, equipment and etc
Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of fire protection systems/ equipment.
Ensure regular inspection and maintenance of the fire protections systems (Fire pumps, Smoke detectors and etc.,) equipment
Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
Defining and briefing the vendors / tenants about the inspection formats
Supervise and participate in the inspection of vendors, tenants to ensure that they are in compliance with applicable fire codes, regulations, and standards

Security and Parking Management

Forecasting budgets for security and parking management and seeking necessary approvals
Define the escalation matrix for the security and parking management, in terms of any vendor / tenant issues or guest related queries;
Serve as a principal source of information on rules and procedures governing security and parking operations.
Monitor and arrange shift activities according to schedule requirements and team availability.
Oversee/ conduct regular morning meetings and patrolling in the centre
Ensure effective security and parking management at the centre
Conduct training at regular intervals for Security Executives/Supervisors, vendor staff of security and parking for effective & efficient execution of their responsibilities and effective crisis management, if any
Training the team on adhering to the procedures and reporting of lost and found items.
Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of procurement of security gadgets and parking equipment’s;

Housekeeping and Landscaping Management

Forecasting budgets for housekeeping and landscaping management and seeking necessary approvals.
Vendor finalization and contract management.
Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
Oversee and ensure high standards of cleanliness is maintained with the objective of enhancing customer experience;

3) Qualification, Experience and Skills

Graduate with at least 12 years of experience in a hospitality or retail industry in a supervisory role.
Must be highly organized and able to manage multiple priorities in a calm and efficient manner
Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals
Strong work ethic, intense drive, and initiative for quality and customer service.
Excellent written and oral communication skills.
Excellent problem-solving skills both one-on-one and in group situations.
Ability to utilize a participative approach to managing staff.
Excellent administrative and organizational skills and an ability to prioritize.

INCO: “Cushman & Wakefield”