Store Manager — Retail
Department: Retail Operations
Reports to: Area Manager / Regional Manager
Employment Type: Full-time
Location: Hubli Karnataka
Role Overview
We are looking for an experienced and results-driven Store Manager to oversee the day-to-day operations of the retail store. The Store Manager will be responsible for achieving sales targets, managing the store team, delivering an excellent customer experience, maintaining visual and operational standards, and ensuring efficient inventory management.
The ideal candidate should have strong leadership skills, a customer-focused approach, commercial awareness, and the ability to manage a fast-paced retail environment.
Key ResponsibilitiesStore Operations
- Manage the overall day-to-day operations of the store.
- Ensure the store is opened and closed according to company procedures.
- Maintain high standards of store presentation, cleanliness, organization, and visual merchandising.
- Ensure all company policies, SOPs, and operational procedures are followed.
- Coordinate with the Area Manager and head office on operational requirements.
- Ensure smooth execution of promotions, campaigns, launches, and seasonal activities.
Sales & Business Performance
- Achieve and exceed monthly and annual sales targets.
- Monitor daily sales, conversion, average transaction value, and other key performance indicators.
- Analyze store performance and implement action plans to improve results.
- Drive upselling, cross-selling, and customer engagement initiatives.
- Monitor competitor activity and market trends.
- Ensure effective implementation of pricing, promotions, and offers.
Customer Experience
- Deliver a consistently high level of customer service.
- Handle customer queries, complaints, returns, and escalations professionally.
- Build strong relationships with regular customers.
- Ensure the team follows company standards for customer interaction and service.
- Gather customer feedback and identify opportunities for improvement.
Team Management
- Recruit, train, coach, and develop store employees.
- Prepare staff schedules and ensure adequate manpower during peak periods.
- Set individual and team targets and monitor performance.
- Conduct regular team briefings and performance discussions.
- Motivate the team to achieve sales and service objectives.
- Manage attendance, grooming, discipline, and employee conduct.
- Identify training needs and provide ongoing coaching.
Inventory Management
- Maintain accurate inventory records and stock levels.
- Monitor stock movement, replenishment, and product availability.
- Conduct regular stock counts and support periodic stock audits.
- Minimize stock loss, damage, expiry, and shrinkage.
- Ensure correct receiving, storage, transfers, and display of merchandise.
- Coordinate with the warehouse/procurement team for replenishment requirements.
Cash & Administration
- Ensure accurate cash handling and billing procedures.
- Monitor daily cash reconciliation and banking processes.
- Maintain required store records and operational reports.
- Ensure proper handling of discounts, refunds, exchanges, and credit transactions.
- Control operating expenses and minimize unnecessary costs.
- Prepare and submit daily, weekly, and monthly reports as required.
Compliance & Safety
- Ensure compliance with company policies and applicable statutory requirements.
- Maintain high standards of health, safety, security, and hygiene.
- Ensure fire-safety and emergency procedures are followed.
- Report incidents, losses, damages, and operational issues promptly.
- Protect company assets and minimize operational risks.
Requirements
- 3–6+ years of experience in retail, with at least 1–2 years in a supervisory or Store Manager role.
- Graduate degree or diploma in Business, Retail Management, or a related field is preferred.
- Strong sales and commercial awareness.
- Proven ability to lead and motivate a retail team.
- Good understanding of inventory and stock management.
- Strong customer-service and problem-solving skills.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office and retail POS systems.
- Ability to analyze sales reports and key performance indicators.
- Comfortable working in a target-driven and fast-paced environment.
- Willingness to work weekends, holidays, and flexible shifts as required.
Key Performance Indicators (KPIs)
- Achievement of monthly and annual sales targets.
- Store revenue growth.
- Conversion rate and average transaction value.
- Customer satisfaction and service quality.
- Inventory accuracy and stock availability.
- Reduction in shrinkage and stock loss.
- Staff productivity and retention.
- Compliance with store SOPs and audit standards.
- Cost control and operational efficiency.
Key Competencies
- Leadership & team management
- Sales & business development
- Customer service
- Retail operations
- Inventory management
- Commercial awareness
- Problem-solving
- Communication
- Planning & organization
- Performance management
- Decision-making
What We Offer
- Competitive salary based on experience.
- Performance-based incentives, where applicable.
- Career growth and development opportunities.
- Training and professional development.
- Employee discounts and other company benefits, as applicable.
Ideal Candidate: A proactive and commercially minded retail professional who can lead a team, drive sales, control store operations, and consistently deliver an excellent customer experience.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
