Job Summary
The Business Development Executive – Franchise Operations will assist the Franchise Manager in monitoring the day-to-day performance of franchise outlets. The role involves maintaining regular communication with franchise partners, collecting daily operational reports, tracking key business metrics, resolving routine issues, and ensuring that all franchise locations follow company standards and processes.
Key Responsibilities
Franchise Coordination
- Act as the primary point of contact for assigned franchise outlets.
- Maintain regular communication with franchise owners and store managers.
- Assist the Franchise Manager in coordinating daily franchise operations.
Daily Reporting
- Collect daily sales, inventory, staffing, and operational reports from franchise outlets.
- Verify the accuracy and completeness of submitted reports.
- Prepare daily, weekly, and monthly MIS reports for management.
- Highlight performance trends, operational issues, and action items.
Performance Monitoring
- Track outlet performance against daily and monthly targets.
- Monitor sales growth and operational efficiency.
- Escalate critical issues and exceptions to the Franchise Manager.
Operational Support
- Follow up with franchisees on pending tasks and compliance requirements.
- Ensure franchise outlets adhere to company SOPs and brand guidelines.
- Coordinate with internal departments to resolve franchise-related queries.
Relationship Management
- Build and maintain strong relationships with franchise partners.
- Provide prompt support for operational and administrative requirements.
- Ensure timely communication of company updates and initiatives.
Documentation
- Maintain franchise records, reports, and documentation.
- Update franchise databases and operational trackers.
- Ensure all reports are submitted on time.
Required Qualifications
- Bachelor's Degree in Business Administration, Commerce, Marketing, or a related field.
- MBA is an added advantage.
Experience
- 1 year of experience in Business Development, Operations, Customer Support, Franchise Coordination, Retail Operations, or MIS Reporting.
- Freshers with excellent communication and analytical skills may also apply.
Key Performance Indicators (KPIs)
- Timely collection of daily franchise reports
- Accuracy of MIS reports
- Report submission compliance
- Franchise response time
- Resolution of operational issues
- Data accuracy and documentation quality
- Franchise satisfaction and communication effectiveness
Preferred Industry
Candidates with experience in the following industries will be preferred:
- Retail
- FMCG
- B2C Business
- Franchise Operations
- Supermarkets
- E-Commerce
- Q-Commerce
- Food & Beverage
How to Apply
Interested candidates can send their updated resume to:
Email: [email protected]
Subject: Application for Business Development Executive – Franchise Operations
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
