Job Summary
The Front Office Executive is responsible for welcoming patients and visitors, managing front desk operations, coordinating patient appointments, and ensuring smooth communication between departments while maintaining a professional and caring environment.
Key ResponsibilitiesPatient & Visitor Management
- Greet patients and visitors courteously and guide them appropriately
- Register patients and create/update patient records
- Handle patient inquiries in person and over the phone
- Coordinate patient appointments and doctor schedules
Front Desk Operations
- Manage OPD registrations and issue tokens/cards
- Collect and handle patient documents and reports
- Maintain front office registers and records
- Ensure cleanliness and organization of the front desk area
Communication & Coordination
- Coordinate with doctors, nursing staff, billing, and other departments
- Inform patients about hospital services, procedures, and charges
- Handle patient complaints politely and escalate when required
Billing & Cash Handling (if applicable)
- Assist with billing-related queries
- Collect consultation fees and issue receipts
- Coordinate with the billing department
Administrative Duties
- Maintain confidentiality of patient information
- Follow hospital policies and NABH/JCI standards
- Prepare daily reports and submit to superiors
Required Skills & Competencies
- Good communication skills (English, Tamil/Hindi preferred)
- Patient-friendly attitude and interpersonal skills
- Basic computer knowledge (HIS, MS Office)
- Ability to multitask and work under pressure
- Professional appearance and behavior
Qualifications & Experience
- Graduate / Diploma (any discipline)
- 1–3 years of experience in hospital or healthcare front office preferred
- Freshers with good communication skills may apply
Working Conditions
- Shift-based duty (including weekends/holidays)
- Fast-paced hospital environment
If you want, I can also:
- Convert this into Word format
- Make it NAB
Job Types: Full-time, Permanent
Benefits:
Work Location: In person
