Establish strategy, direction, initiatives and standards for the function
Overview of the daily operations including ensuring meeting of SLA’s, client engagement, service delivery and other administrative matters
Ensure the review of NAV’s, capital event processes, partner capital statements and other processes related to work
Ensure the implementation of defined procedures and compliance with Citco policies
Talent development by recruiting, developing and assessing people through the performance appraisal system
Develop the leadership of the function by mentoring, coaching and developing talent
Collaborate with management in achieving the company and function objectives
Develop and maintain reporting dashboards and key metrics reporting
Acting as a primary day-to-day contact with clients and other fund participants
Assisting auditors and other fund participants and advisers
Participating in presentations to existing and prospective clients
Monitor compliance of various agreements with clients, including the Service Level Agreement
Any other function required as part of the business of the company and reporting to the Executive Vice President.
