Chennai, Tamil Nadu
Job Summary
In WBG, RDS provides support on Windows PCs, network printers ,WBG applications , Software installations
Key Responsibilities
Basic knowledge in ITIL v3. • Advanced technical knowledge in providing support for end-user IT components.
Skill Requirements
Ability to communicate complex technical context with the clients. • Good probing skills to diagnose problems.
Other Requirements
Addressing user tickets regarding hardware, software, and networking. Working on Queue (24*5). • Walking customers through installing applications and computer peripherals
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