JOB PURPOSE: To perform operational tasks in the relevant domain (F&A – Record to Report, Financial Reporting, Variance and Cost Analysis) for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience
KEY ACCOUNTABILITIES
PROCESS MANAGEMENT Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.
- Identify opportunities for process improvements and contribute to implementation of effective solutions
- Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
- KNOWLEDGE MANAGEMENT Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards
- Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work
- Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools
- OPERATIONAL EXCELLENCE Conscientiously follow quality standards and metrics, continuously evaluate own output and focus on achieving high quality standards
- Contribute to continuously improve the systems and processes through proactive feedback and suggestions for identification of issues / gaps and implementation of right solutions
- EFFECTIVE COMMUNICATION Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner
- Prepare and present documents and reports that can be well understood and as per FPIG standards
- TEAMWORK Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
- Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks
- CUSTOMER RELATIONSHIP Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
- Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.
- ACTIVE LEARNING AND EYE FOR DETAIL Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
- Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.
SPAN OF COMMUNICATION Internal: Process Experts, Operations Managers, Shared Service Manager External: Business Stakeholders
