1. Job Title:
- Order Processing Executive
2. Department & Reporting:
- Department/Function: Processing & Shipping
- Reports to: Supply Chain Manager
- Works closely with: Inventory, Returns, Customer Support
3. Role Summary:The Order Processing Executive is responsible for processing customer orders across e-commerce platforms to ensure accurate and timely order fulfillment. The role involves coordinating with warehouse, inventory, logistics, and customer support teams to track orders, resolve order-related issues, and maintain accurate order records in the system. The executive ensures smooth order flow from order placement to dispatch while maintaining high operational efficiency and customer satisfaction.
4. Key Responsibilities:
- Generate and verify daily picklists for all orders.
- Manage and verify orders received from Shopify and other market places.
- Prepare and cross-check picklists, and generate invoices, and shipment labels..
- Liaise with courier partners to schedule pickups and ensure on-time dispatches.
- Track and update shipment statuses across portals and maintain delivery records which includes both International and Domestic Orders.
- Handle reship orders and replacement orders with precision.
- Collaborate with the operations team to achieve daily dispatch targets.
- Connect with Customer Support team for high-priority order dispatch when required
- Maintain and update the not available sheet and coordinate with Customer Support and Market place team for the actionables.
- Maintain and Update Shipment sheet to cross verify Orders Picked by the Courier Partner
- Schedule any other courier services which are to be sent from the Shipping Portal.
- Undertake additional tasks and responsibilities as required based on business needs.
5. Minimum Qualification Required:
- Graduation in any related Fields.
- 1-2 years of experience in e-commerce/warehouse/operations or handling returns
6. Preferred Skills & Traits:
- Strong attention to detail for accurate order entry and processing.
- Familiarity with e-commerce and order management systems.
- Proficiency in MS Office, especially Excel for tracking and reporting.
- Good coordination and communication skills to work with warehouse and logistics teams.
- Basic understanding of order flow, dispatch, and returns processes.
- Good time management and problem-solving skills to handle multiple orders efficiently.
7. Tools & Platforms Familiarity:
- WMS and ERP systems
- Courier Portals
- MS office.
8. Work Environment:
This role requires full-time work from the office to ensure smooth coordination with warehouse and operational teams.
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
