We're looking for a Customer Support Executive to provide timely, professional support to customers. You will be responsible for handling customer queries, resolving product and account-related issues, coordinating with internal teams for technical escalations, and ensuring a positive customer experience.
Key Responsibilities
Customer Support & Issue Resolution
Technical Escalation & Internal Coordination
Customer Guidance & Product Support
Customer Service
Customer Feedback & Reporting
What We're Looking For
1–3 years of experience in Customer Support, Technical Support, Customer Service, or a similar role, preferably in B2B SaaS.
Good problem-solving skills and the ability to understand and troubleshoot customer issues.
Good written and verbal communication skills with a professional and customer-friendly approach.
Ability to coordinate effectively with Product, Tech, Engineering, and Sales teams.
Familiarity with CRM/helpdesk tools such as Zendesk, Freshdesk, HubSpot, or similar.
Strong follow-up skills, ownership, and attention to detail.
Prior exposure to solar, construction-tech, or engineering software is an advantage but not mandatory.
Pay: ₹30,000.00 per month
Work Location: In person
