- Minimum 1.5 years experience in ServiceNow (Must) with overall 5+ years of IT experience in development project
Strong in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Service Portal, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow Custom Activities, SQL, Database (Must)
ITIL Foundation certification (Preferred)
ServiceNow Administration certification (Must)
Service Portal Development (Widgets, Angular JS, Server Scripting, Client Scripting, HTML, DHTML, CSS, Pages, Portal Configuration)
Integration of ServiceNow with external tools using Web Services & REST APIs
Various module implementation experience (ITSM, ITOM, HR, Finance, GRC)
Ability to learn new technology and adopt changing business requirements
Experience in Performance Analytics (Preferred)
Discovery
ServiceNow Implementation Certification (preferred)
Strong customer handling and communication skills (must), ability to collect requirements, translate requirements into Technical design (detailed design) , development of requirement in ServiceNow, fix any defects, support UAT
Experience in handling Agile based delivery model
Able to deliver high quality deliverables
Candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, Content management and Portal
Willingness to follow software best practices to design and implement well documented, maintainable code
Perform all aspects of platform administration including configuration, monitoring, management, tuning, and security of all ServiceNow instances.
Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.
Identify automation opportunities and make recommendation for improvements to ITSM
modules such as Incident Management, Problem Management, Change Management, Asset
Management, CMDB and Service Catalog Requests.
Build CMDB data model and populate CMDB using the Service Now Discovery tool
Assist with regular ITSM ServiceNow releases which may include system/integration
Create and successfully execute unit tests, UAT, and validation.
Design and implement process workflows, procedures, and technical standards
Manager or lead a team as per business requirement
Analyse, diagnose, and resolve software bugs utilizing approved procedures
Collaborate with other software developers, operations staff, supervisors, and clients
InMorphis Consulting Pvt Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
