Job Type: Full-time
Experience: 2–5 years (adjust as needed)
Job Summary
We are seeking a detail-oriented Technical Writer to create, maintain, and improve high-quality technical documentation for our products and services. The ideal candidate can translate complex technical concepts into clear, concise, and user-friendly documentation for developers, customers, and internal teams.
Key Responsibilities
- Create and maintain product documentation, user guides, API documentation, installation guides, and release notes.
- Collaborate with engineering, product management, QA, and support teams to understand technical features and workflows.
- Develop standard operating procedures (SOPs), knowledge base articles, FAQs, and training materials.
- Research technical information and convert it into easy-to-understand documentation.
- Ensure documentation is accurate, consistent, and up to date with product releases.
- Edit and proofread technical content for clarity, grammar, and style.
- Organize documentation using appropriate information architecture and documentation standards.
- Manage documentation version control and publishing.
- Gather feedback from stakeholders and continuously improve documentation quality.
- Support documentation for internal and external audiences.
Required Qualifications
- Bachelor's degree in English, Technical Communication, Computer Science, Information Technology, or a related field.
- 2–5 years of experience in technical writing.
- Excellent written and verbal communication skills.
- Strong ability to simplify complex technical concepts.
- Experience creating software or SaaS documentation.
- Familiarity with documentation tools such as Markdown, Microsoft Word, Confluence, Notion, MadCap Flare, or Adobe FrameMaker.
- Knowledge of version control systems such as Git.
- Experience working in Agile/Scrum environments.
- Strong attention to detail and organizational skills.
Preferred Qualifications
- Experience documenting REST APIs using OpenAPI/Swagger.
- Basic understanding of HTML, CSS, JSON, XML, and SQL.
- Familiarity with developer documentation portals.
- Experience with Jira, Confluence, GitHub, GitLab, or Azure DevOps.
- Knowledge of AI, cloud platforms, or enterprise software is a plus.
Required Skills
- Technical writing
- Documentation management
- API documentation
- User manuals and guides
- SOP creation
- Knowledge base development
- Editing and proofreading
- Information architecture
- Research and analysis
- Stakeholder collaboration
- Version control (Git)
- Markdown
- Confluence / Notion
- Agile methodology
Preferred Tools
- Microsoft Office
- Confluence
- Jira
- Git/GitHub
- Markdown
- MadCap Flare
- Adobe FrameMaker
- Swagger/OpenAPI
- Notion
- SharePoint
Success Metrics
- Documentation accuracy and completeness
- Timely delivery of documentation for product releases
- Positive user feedback on documentation quality
- Reduced support tickets due to improved documentation
- Compliance with documentation standards
Pay: ₹483,849.39 - ₹1,801,172.26 per year
Work Location: Remote
