Team Leader (BPO/Operations)
Location: J.P Nagar, Bangalore
Job Type: Full-time
Work Mode: Work from Office
languages : Hindi, Kannada, English (mandatory)
Job Summary
We are looking for an experienced and motivated team leader to lead and manage a team in a fast-paced operational environment. The ideal candidate should possess strong leadership, communication, and people management skills, with the ability to drive team performance and achieve business objectives.
Key Responsibilities:
Lead, motivate, and manage a team to achieve daily and monthly targets.
Monitor team performance and provide regular coaching and feedback.
Conduct daily team meetings and performance reviews.
Ensure adherence to company policies, processes, and quality standards.
Prepare and maintain MIS reports and operational dashboards.
Handle team escalations and resolve employee concerns professionally.
Coordinate with managers and cross-functional teams to achieve business goals.
Support recruitment, onboarding, and training of new team members.
Identify process improvement opportunities and implement best practices.
Maintain productivity, attendance, and quality metrics.
Eligibility:
Bachelor's Degree (Any Graduate).
1–2 years of experience in a team leader or team handling role.
Experience in BPO, Customer Service
Candidates must be willing to work from the Bangalore office.
Required Skills:
Strong leadership and team management skills.
Excellent verbal and written communication skills in English.
Fluency in Hindi and Kannada is mandatory.
Good knowledge of MS Excel, MS Word, PowerPoint, and Microsoft Office.
Strong analytical, planning, and problem-solving skills.
Ability to work under pressure and meet deadlines.
Salary:
Up to ₹35,000 CTC per month (based on experience and company standards).
Benefits:
Career growth opportunities.
Professional and collaborative work environment.
Learning and development support.
Performance-based career progression.
Interested candidates can apply through Indeed or contact:
HR Saran
Mobile: 9952829540
Pay: ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Experience:
- Team management: 1 year (Preferred)
Language:
Work Location: In person
