Job ID: SS202500068
Function: Consulting
Role: Consultant
Desired Skills: Microsoft Dynamics 365, configuration, consultation, change management
Work Timings:
12.30 PM - 9.30 PM IST
Experience & Skills:-
Deep Product Knowledge:
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Extensive understanding of Microsoft Dynamics 365 module Customer Service.
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Knowledge of the platform’s capabilities, limitations, and best practices for customization.
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Industry Experience:
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Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.
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Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points.
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Ability to work closely with technical teams (developers, IT staff) to implement and support solutions.
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Project Management:
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Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.
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Ability to coordinate tasks, manage timelines, and ensure tasks stay on track.
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Responsibilities:
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Requirement Gathering:
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Collaborate with stakeholders to understand business needs and processes.
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Conduct workshops and interviews to elicit requirements and document them comprehensively.
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Solution Design:
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Translate business requirements into functional specifications.
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Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.
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Configuration and Customization:
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Configure the Dynamics 365 environment to align with business needs.
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Customize entities, workflows, forms, and dashboards as required.
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Integration:
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Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).
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Ensure data consistency and integrity across integrated systems.
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Implementation:
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Lead or assist in the deployment of Dynamics 365 solutions.
6- Training and Support:
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Support in development of user manuals and training materials.
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Offer ongoing support and troubleshoot issues post-implementation.
7-Documentation:
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Create detailed documentation of the configuration, customizations, and integrations.
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Maintain documentation for future reference and auditing.
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Skills and Competencies:
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Analytical Skills:
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Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.
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Excellent verbal and written communication skills to interact effectively with stakeholders at all levels.
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Ability to convey technical information to non-technical users.
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Change Management:
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Skills in managing organizational change and ensuring user adoption.
Ability to guide businesses through the transition to new systems and processes
