Chat Support Executive assists customers, resolves complaints, and answers product questions in real-time via text on company websites, apps, or messaging platforms. They typically manage multiple conversations simultaneously while ensuring high satisfaction and accurate documentation of each interaction. Indeed +2Core Responsibilities
- Issue Resolution: Troubleshoot technical issues and guide customers through step-by-step solutions while maintaining a friendly, professional tone.
- Inquiry Handling: Answer questions about pricing, order tracking, returns, and product availability.
- Multi-tasking: Manage several live chats at once without compromising the quality or speed of responses.
- Documentation: Keep accurate records of customer conversations and feedback in customer support software.
- Escalation Management: Identify complex or unresolved issues and route them to the appropriate floor supervisor or specialized team.
- Cross-Selling: Suggest relevant upgrades, products, or services that align with the customer's needs, if applicable.
- Age criteria 18 to 29 years
Job Types: Full-time, Part-time, Fresher
Pay: ₹10,164.50 - ₹33,725.59 per month
Work Location: In person
