The Customer Relation Officer (CRO) is responsible for building and maintaining strong customer relationships by providing excellent service, resolving customer inquiries and complaints, and ensuring high levels of customer satisfaction. The CRO acts as the primary point of contact between the company and its customers while supporting sales growth and customer retention.
Key Responsibilities
- Welcome and assist customers professionally.
- Handle customer inquiries through phone, email, WhatsApp, and in person.
- Build and maintain long-term relationships with customers.
- Follow up with customers after sales to ensure satisfaction.
- Resolve customer complaints promptly and professionally.
- Coordinate with sales, accounts, and warehouse teams to ensure smooth order processing and timely delivery.
- Maintain accurate customer records and update the CRM/database.
- Inform customers about new products, promotions, and special offers.
- Conduct customer satisfaction surveys and collect feedback.
- Support the sales team by generating leads and scheduling customer appointments.
- Ensure timely follow-up on pending quotations, orders, and payments.
- Prepare daily, weekly, and monthly customer service reports.
- Maintain confidentiality of customer information and company data.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in customer service or customer relations (Freshers with excellent communication skills may also apply).
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
Work Location: In person
