JOB TITLE: Guest Relationship Executive/Team Leader/Restaurant Service
Key Responsibilities
Guest Experience & Customer Service
- Welcome guests warmly and ensure a positive dining experience from arrival to departure.
- Present the menu confidently, explain dishes, ingredients, and specials, and provide recommendations based on guest preferences.
- Build strong customer relationships through attentive, personalized service.
- Monitor guest satisfaction throughout service and address concerns professionally.
- Escalate guest complaints or operational issues to management when required.
Order Taking & Food Service
- Accurately take food and beverage orders and enter them into the POS system.
- Coordinate effectively with kitchen and service teams to ensure timely order preparation and delivery.
- Serve food and beverages according to restaurant service standards while maintaining presentation quality.
- Ensure all guest requests are handled promptly and efficiently.
Sales & Upselling
- Promote monthly/seasonal specials, signature dishes, desserts, and beverages.
- Upsell menu items to enhance the guest experience and increase sales.
- Encourage repeat visits through exceptional hospitality and service.
Restaurant Operations
- Ensure tables, dining areas, and service stations remain clean, organized, and fully stocked.
- Regularly replenish water, condiments, cutlery, and table essentials.
- Assist with opening and closing duties as assigned.
- Adhere to hygiene, food safety, and company SOPs at all times.
Team Collaboration
- Support teammates during busy service periods.
- Maintain a positive and professional attitude with colleagues and guests.
- Contribute to a teamwork-oriented environment focused on delivering excellent customer service.
Qualifications & Skills Required
- Minimum 2-3 years of experience as a Server, Steward, Waiter, Floor Staff, or Customer Service Executive in a restaurant, café, lounge, or hospitality environment.
- Excellent verbal communication skills in both Hindi and English.
- Well-groomed, presentable, and professional appearance.
- Strong interpersonal and guest-handling skills.
- Customer-focused attitude with a passion for hospitality.
- Ability to work efficiently in a fast-paced environment.
- Basic understanding of POS systems and restaurant billing processes.
- Good sales and upselling skills.
- Punctual, disciplined, and dependable.
- Ability to work rotational shifts, weekends, and public holidays.
Salary & Benefits
- Salary: ₹22,000 – ₹25,000 per month (depending on experience and performance).
- Staff meals provided during duty hours.
- Performance-based incentives.
- Growth opportunities within Perilicious.
- Immediate joiners preferred.
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
