- Respond to customer inquiries promptly and professionally across multiple channels, including email, live chat, and phone.
- Diagnose, troubleshoot, and resolve customer complaints, tech issues, or billing inquiries with accuracy.
- Escalate complex or unresolved issues to the appropriate internal teams (e.g., tech, billing, management) while maintaining ownership of the customer communication.
2. Relationship Building & Account Care
- Proactively follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.
- Maintain accurate, detailed records of customer interactions, feedback, and actions taken in our CRM system.
- Gather and share common customer feedback trends with the product or service teams to help improve the overall user experience.
Required Skills & Qualifications
- Experience: 1–3 years of experience in a customer service, helpdesk, or call center environment (experience with SaaS or e-commerce is a plus).
- Communication: Exceptional written and verbal communication skills; ability to explain complex things simply and maintain a calm, professional demeanor under pressure.
- Tech Savvy: Familiarity with modern CRM tools (e.g., Zendesk, Salesforce, HubSpot) and internal team communication tools (e.g., Slack, Microsoft Teams).
- Problem-Solving: Strong critical thinking skills with a proven track record of finding creative solutions to customer issues.
- Adaptability: Ability to thrive in a shifting environment and manage multiple customer conversations simultaneously.
What We Offer
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and parental leave.
- Opportunities for career growth and professional development.
- A collaborative, inclusive, and supportive team culture.
Pay: ₹5,000.00 - ₹34,215.83 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: Remote
