Job Title: Client Relations Intern
Job Type: On-site Internship
Stipend: ₹15,000 per month
Duration: 3 months with an opportunity for conversion to a full-time role based on performance
Overview:
We are looking for a proactive, detail-oriented and customer-focused Client Relations Intern to support client onboarding, implementation, relationship management and overall customer success. This role is ideal for individuals who are passionate about building strong client relationships and delivering exceptional customer experiences in a fast-paced fintech environment. You will work closely with the Client Relations, Sales, Product, Operations, Technology and Banking teams to ensure seamless onboarding, successful implementation and long-term client engagement.
Key Responsibilities:
- Assist in managing and strengthening client relationships through regular communication, timely follow-ups and proactive engagement to ensure a seamless client experience.
- Support end-to-end client onboarding, including account setup, implementation coordination, product demonstrations, user training, activation and post-go-live support.
- Coordinate with banks, clients and internal stakeholders to facilitate API integrations, banking connectivity, documentation and compliance requirements.
- Serve as a primary point of contact for clients by addressing product-related queries, providing guidance and collaborating with internal teams to resolve issues efficiently.
- Collect, analyze and document client feedback to identify improvement opportunities and contribute to product and service enhancements.
- Collaborate closely with Sales, Product, Operations, Technology and other cross-functional teams to ensure successful client onboarding, implementation and ongoing account management.
- Maintain accurate records of client interactions, onboarding progress, implementation status, support tickets and account activities using internal systems and CRM tools.
- Track onboarding milestones, implementation timelines and client deliverables to ensure commitments are met within agreed timelines.
- Prepare client documentation, user guides, onboarding materials, presentations and reports to facilitate smooth adoption of the company's products and services.
- Monitor client adoption and product usage after onboarding, proactively identifying opportunities to improve engagement, satisfaction and long-term client success.
- Stay updated on product enhancements, client servicing best practices and industry trends to provide informed support to clients.
Experience and Skills:
- 0–6 months of experience or a strong interest in Customer Success, Client Relations, Account Management or Client Servicing.
- Excellent verbal and written communication skills with the ability to build strong client relationships.
- Strong organizational skills with the ability to manage multiple client engagements simultaneously.
- Basic understanding of client onboarding, implementation processes, customer lifecycle and account management.
- Good problem-solving and stakeholder management skills with the ability to coordinate across multiple teams.
- Familiarity with CRM tools and Microsoft Excel/Google Sheets (or willingness to learn).
- Understanding of API integrations or fintech products will be an added advantage.
- High attention to detail with strong documentation and follow-up skills.
- Exposure to or willingness to use LLMs/AI tools for drafting client communications, reports and documentation.
- Customer-first mindset with a strong focus on delivering exceptional client experience.
Education:
Graduate in Business Administration, Marketing, Commerce, Communications, Finance or related disciplines.
Work Location:
Q2Pay Technologies Private Limited
5th Floor, Cozy Nook,
30th and 36th Cross, Linking Rd,
Bandra West,
Mumbai - 400050
Schedule: Monday to Friday
Pay: ₹14,999.00 - ₹15,000.00 per month
Benefits:
Ability to commute/relocate:
- Bandra West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Work Location: In person
