Salesforce Developer Technical Lead Bangalore, Hyderabad · Full-time · Hybrid
About the Role The Salesforce Developer Technical Lead is responsible for leading the build and configuration of agentic solutions using Salesforce Agentforce, supported by Salesforce platform capabilities. This role provides hands-on technical leadership within the Agentforce delivery squad, ensuring solution design, build quality, data usage, integrations, and deployment activities are delivered to agreed standards. The Technical Lead will work closely with the AI Agent Product Owner, Salesforce architects, administrators, and wider CRM programme teams.
Key Responsibilities
- Lead the technical delivery of agentic solutions using Salesforce Agentforce.
- Build and configure Agentforce, Salesforce, and Data Cloud changes.
- Provide technical guidance to mid-level and junior Salesforce developers.
- Contribute to refinement of requirements, user stories, and technical solution options.
- Work with architects and product owners to translate business intent into technical delivery.
- Support configuration and development across Salesforce Service Cloud, Agentforce, and Data Cloud.
- Review developer outputs to ensure quality, maintainability, and alignment with standards.
- Support testing of functional performance, data behaviour, and integrations.
- Troubleshoot technical issues across Salesforce configuration, automation, data, and integrations.
- Support deployment planning, release readiness, and post-deployment validation.
- Collaborate with the Agentforce delivery squad and wider CRM programme teams.
- Help ensure Salesforce changes meet agreed governance, security, and operational standards.
Requirements
- Strong Salesforce development and configuration experience across complex CRM environments.
- Hands-on experience with Apex, Lightning Web Components, Salesforce Flow, and platform configuration.
- Experience leading technical delivery within a Salesforce project or delivery squad.
- Good understanding of Salesforce Service Cloud and customer service processes.
- Experience designing, building, or supporting integrations with Salesforce.
- Strong understanding of Salesforce data models, security controls, and environment management & strategy.
- Ability to refine requirements and shape clear technical solutions.
- Experience supporting testing, defect resolution, and deployment activities.
- Strong troubleshooting skills across configuration, code, data, and integrations.
- Ability to coach developers and provide clear technical direction.
- Experience with Salesforce Agentforce or Einstein AI capabilities, including prompt templates.
- Experience delivering AI agents, chatbots, virtual assistants, or agentic solutions.
- Familiarity with CI/CD, DevOps tooling, and Salesforce release governance.
- Experience with Salesforce Data Cloud.
Good to Have
- Experience in the aviation industry, particularly passenger services, airline operations, airport operations, or customer service.
- Contact centre experience, ideally within a high-volume service or regulated environment.
- Understanding of AI governance, guardrails, and responsible AI considerations.
- Salesforce Platform Developer, App Builder, or relevant architect certifications.
- Experience working in regulated or governance-led environments.
- Ability to support senior-level technical discussions on AI-enabled CRM delivery.
What We Offer No information available.
