Job Title: Client Servicing Manager (5-7 years Experience)
Location: Noida
Employment Type: Full-Time
About the Company
Digital International Intermesh Pvt. Ltd. is a fast-growing B2B buyer generation and digital solutions company based in Noida, specializing in connecting global buyers and suppliers and offering services like buyer generation, digital marketing, and web development.
Job Summary:
We are looking for a dynamic and customer-focused Client Servicing Manager to manage and grow relationships with our valued clients. The ideal candidate will act as the primary point of contact for a portfolio of clients, understand their business needs, and ensure seamless delivery of services while driving retention, renewals, and business growth.
Key Responsibilities:
- Serve as the primary point of contact for an assigned portfolio of clients based on region, industry, or service category.
- Understand each client’s business, including their products/services, market demand, domestic/export targets, seasonality, and industry trends.
- Educate clients about the company’s offerings such as profile development, digital marketing, and buyer-generation services, aligning solutions with their business objectives.
- Build and maintain strong long-term client relationships to ensure high retention, renewals, and upselling opportunities.
- Monitor contract tenure, assist in renewals, and identify opportunities for additional services.
- Coordinate virtual meetings, buyer calls, and follow-ups for clients using buyer-generation services.
- Proactively engage with existing clients and leads to create sales funnel opportunities and enhance service adoption.
- Maintain accurate and updated client records in systems, including business details, interactions, service usage, product categories, and revenue forecasts.
- Forecast and report weekly, monthly, quarterly, and yearly revenue targets for the assigned client portfolio.
- Collaborate with internal teams such as Sales, Technical, Digital Marketing, Product, and Research to ensure smooth service delivery and client satisfaction.
- Handle client escalations professionally and ensure timely resolution of concerns.
- Build expertise in company services, including technical aspects such as website development, integrations, and analytics.
- Support clients in improving their digital presence, visibility, and engagement on online platforms where applicable.
Required Skills & Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Management, or related field.
- 5–7 years of experience in Client Servicing, Account Management, Customer Success, or Sales.
- Strong communication, relationship-building, and negotiation skills.
- Experience in CRM tools and client management systems.
- Good understanding of digital marketing, web solutions, or B2B service models preferred.
- Strong analytical skills with the ability to forecast revenue and identify growth opportunities.
- Excellent coordination and problem-solving abilities.
- Ability to manage multiple clients and priorities effectively.
Preferred Qualifications:
- Experience in B2B services, IT solutions, digital marketing, or export/buyer-generation industries.
- Knowledge of online platforms, lead generation, and client retention strategies.
What We Offer:
- Growth-oriented and collaborative work environment.
- Attractive salary with performance incentives.
- Opportunity to work with diverse industries and clients.
- Career advancement opportunities within the organization.
Contact Details:
Name - Prerna Kochhar
Mobile - +91 93549 69714
Please share your updated CV on [email protected]
Pay: ₹400,000.00 - ₹600,000.00 per year
Work Location: In person
