- As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare providers in the United States to resolve patient queries and complaints.
- As a Customer Service Representative, you will be responsible for taking calls on phone and resolve patient queries , complaints ,on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the patient queries and escalations.
- Able to manage difficult customer issues while working in a fast-paced environment
- Determine the reason for escalation and best course of action to assist consumers.
- Engage our consumers with the highest level of respect and dignity.
- Document all resolution efforts for each account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and in a timely manner.
- Calls are majorly inbound and over a period may move to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage
- Eligibility :
Freshers : Extremely Good Communication skills
Experienced: Atleast 6 months of International voice process experience
2 way cab service
This is a complete night shift
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are you willing to work in US shifts?
- What is your current in hand salary and expected salary ?
- how many years of exp do you have in International voice process
Work Location: In person
