- Warmly welcome guests upon arrival and assist with check-in/check-out formalities.
- Ensure smooth coordination of guest arrivals, departures, and in-house requirements.
- Maintain a professional and friendly approach while interacting with guests.
- Assist guests with reservations, restaurant bookings, transportation, and other concierge services.
- Address guest complaints, feedback, and requests promptly and effectively.
- Coordinate with all departments (Housekeeping, F&B, Maintenance, etc.) to ensure guest needs are met.
- Maintain guest profiles, preferences, and special requests for future reference.
- Ensure lobby and guest areas are presentable at all times.
- Promote hotel services, amenities, and special offers to enhance guest experience.
- Handle VIP, repeat, and long-stay guests with extra attention and care.
- Maintain records, reports, and communication logs as required.
- Uphold hotel standards, policies, and procedures at all times.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Anjuna, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Bachelor’s degree in Hospitality Management or related field (preferred).
Proven experience in guest relations or front office roles.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a guest-centric attitude.
Professional appearance and positive demeanor.
Ability to multitask and remain calm under pressure.
Knowledge of PMS systems (e.g., WinhMS/Wincloud) is an advantage.
Flexible to work in shifts, weekends, and holidays.
Key Attributes:
Friendly and approachable personality
Strong attention to detail
High level of professionalism
Team-oriented and cooperative
Proactive and quick-thinking
Education:
Experience:
- 6 month: 3 years (Preferred)
Language:
- English & Hindi (Preferred)
Location:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
