- Contact riders via phone calls, WhatsApp, and other communication channels regarding overdue payments.
- Follow up regularly to ensure timely recovery of outstanding dues.
- Coordinate with riders to resolve payment-related queries and provide appropriate solutions.
- Maintain accurate records of recovery status, payment commitments, and customer interactions.
- Prepare daily and monthly recovery reports and update records in the system.
- Achieve assigned recovery targets while maintaining professionalism.
- Coordinate with the Operations and Accounts teams for payment reconciliation and issue resolution.
- Strong communication, negotiation, and convincing skills.
- Strong knowledge of MS Excel and Google Sheets for reporting and record management.
- Good analytical, follow-up, and problem-solving abilities.
- Ability to handle difficult conversations professionally and maintain positive customer relationships
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
