We are looking for a Customer Support Coordinator who is customer-focused, organized, and proactive. The ideal candidate will be responsible for handling customer inquiries, coordinating orders, resolving customer issues, and ensuring a seamless customer experience while working closely with the sales, logistics, and operations teams.
Key Responsibilities
- Handle customer inquiries through phone, email, and other communication channels.
- Process customer orders and coordinate with internal teams for timely order fulfillment.
- Provide customers with updates on order status, deliveries, and product availability.
- Resolve customer complaints and escalate issues when required.
- Coordinate with sales, warehouse, logistics, and accounts teams to ensure smooth operations.
- Maintain accurate customer records, order details, and service requests.
- Prepare customer service reports and maintain documentation.
- Build and maintain strong relationships with customers to ensure high satisfaction.
- Ensure timely follow-up on customer requests and service issues.
Requirements
- 2–5 years of experience in Customer Support, Customer Service, Sales Coordination, or a similar role, preferably in the FMCG industry.
- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer relationship management skills.
- Proficiency in MS Office and CRM or ERP software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong organizational and coordination skills.
Preferred
- Experience coordinating with sales, logistics, and warehouse teams.
- Knowledge of order processing, inventory coordination, and customer service best practices.
- Immediate joiners are preferred.
Pay: ₹10,493.57 - ₹29,876.04 per month
Work Location: In person
