Job Description – E-Commerce Executive
Position: E-Commerce Executive
Department: Sales & Digital Marketing
Location: Gallery Silver Scapes, New Delhi
Reporting To: Director /EA to Director
Job Summary
Gallery Silver Scapes is seeking a dynamic and detail-oriented E-Commerce Executive to manage and enhance the gallery's online sales platforms, digital product listings, and customer experience. The candidate will be responsible for maintaining the e-commerce website, updating artwork inventory, coordinating online sales activities, and improving digital engagement to drive revenue growth.
Key ResponsibilitiesWebsite & Marketplace Management
- Manage and maintain the gallery's e-commerce platforms, including Shopify and other online sales channels.
- Upload new artworks with accurate descriptions, specifications, pricing, and images.
- Ensure timely updates of inventory status, sold artworks, and new collections.
- Monitor website functionality and coordinate with developers for technical improvements.
Product Listing & Content Management
- Create and update product pages with SEO-friendly titles and descriptions.
- Coordinate with the content and curatorial teams for artwork details, provenance, certificates, and artist information.
- Ensure all listings maintain high-quality visual presentation and brand consistency.
Order & Customer Management
- Process online orders and coordinate with logistics for packaging and dispatch.
- Handle customer inquiries through email, WhatsApp, website chat, and social media platforms.
- Maintain customer records and ensure excellent customer service.
Digital Sales & Marketing Support
- Assist in planning online campaigns, promotional offers, and newsletter activities.
- Monitor website traffic, customer behaviour, and sales performance.
- Coordinate with digital marketing teams for social media campaigns and lead generation activities.
Reporting & Analytics
- Prepare weekly and monthly reports on:
- Website traffic
- Sales performance
- Conversion rates
- Customer inquiries
- Inventory updates
- Provide recommendations for improving online sales performance.
Required Skills & Qualifications
- Bachelor's degree in Marketing, Business Administration, E-Commerce, Arts Management, or a related field.
- 1–3 years of experience in e-commerce operations.
- Proficiency in Shopify, Excel, Google Sheets, and CRM systems.
- Knowledge of SEO, Google Analytics, and digital marketing tools.
- Excellent communication and coordination skills.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Interest in art, luxury products, and online retail will be an added advantage.
Preferred Skills
- Experience in managing art, luxury, lifestyle, or premium product websites.
- Knowledge of inventory management systems such as ArtLogic.
- Basic understanding of graphic design tools like Canva or Adobe Photoshop.
Key Performance Indicators (KPIs)
- Timely upload and update of artwork inventory.
- Website accuracy and zero listing errors.
- Online sales growth and lead conversion.
- Customer response time and satisfaction.
- Improvement in website traffic and engagement metrics.
- Successful execution of promotional campaigns and newsletters.
Salary: As per industry standards and experience.
Working Days: Monday to Saturday
Employment Type: Full-Time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
