Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Business Process Architect, a typical day involves analyzing and designing innovative business processes that support organizational goals. This role requires creating detailed documentation to guide the implementation of new processes and technologies. The professional collaborates closely with business stakeholders to define product requirements and develop use cases that align with both process and functional needs. Additionally, the role includes participating in user and task analysis to accurately represent business needs, ensuring that solutions are well-informed and effectively address operational challenges. This position demands a thoughtful approach to process improvement and cross-functional partnership.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure alignment of business processes with organizational objectives.
- Document and communicate process changes clearly to all relevant stakeholders.
- Support junior team members by sharing knowledge and providing guidance on process design.
- Continuously evaluate existing processes to identify opportunities for improvement and increased efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong analytical skills to assess and design business processes effectively.
- Experience in gathering and documenting detailed business requirements and use cases.
- Ability to conduct user and task analysis to understand and represent business needs.
- Excellent communication skills to facilitate collaboration between technical teams and business stakeholders.
- Familiarity with process mapping and documentation tools to create clear and comprehensive guides.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
