Responsibilities:
Inbound Calls and Tickets:
Answer incoming calls and respond to support tickets in a timely and professional manner.
Gather basic information from clients to understand their issues and provide initial assistance.
Troubleshooting:
Diagnose and resolve common technical issues related to server hosting, such as connectivity problems, email configuration, and basic software installations.
Knowledge Base:
Utilize company-provided knowledge base articles to assist clients with frequently asked questions.
Escalation:
Identify issues that require escalation to higher-level support teams and provide necessary information for further troubleshooting.
Documentation:
Document all interactions with clients, including troubleshooting steps taken and resolutions.
Continuous Learning:
Participate in training programs and stay updated on the latest server hosting technologies and best practices.
Required Skills and Qualifications:
Strong customer service skills, with a focus on empathy and problem-solving.
Basic understanding of computer hardware and software.
Familiarity with common operating systems (e.g., Windows, Linux).
Ability to learn new technologies quickly.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
Preferred Skills:
Experience with remote support tools (e.g., TeamViewer, AnyDesk).
Basic knowledge of networking concepts (e.g., IP addresses, DNS).
Experience with server management tools (e.g., cPanel, Plesk).
Job Types: Full-time, Permanent, Fresher
Pay: ₹180,122.52 - ₹304,354.71 per year
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
Education:
Language:
Work Location: In person
