Key Responsibilities:
- 1. Field Support & Uptime Improvement
- a. Visit ROs for automation-related issues (MPD, ATG, APOS, RSP)
- b. Ensure quick troubleshooting and restoration of systems
- c. Support in maintaining high uptime and uninterrupted sales
- 2. Preventive Maintenance & IT Sanitization
- a. Perform regular IT sanitization of automation systems
- b. Ensure proper cleaning, upkeep, and handling of equipment
- c. Improve life of automation spares and devices via sanitization
- 3. Breakdown Maintenance
- a. Attend and resolve on-site breakdown complaints
- b. Identify root cause and assist in permanent resolution
- c. Coordinate with vendors for complex issues
- 4. Support in Spare & Asset Management
- d. Assist in availability and replacement of critical spares
- e. Ensure faulty parts are identified and replaced timely
- f. Reduce repeat failures through proper handling
- 5. Vendor & IT Manager Coordination
- a. Work closely with IT Manager for issue updates
- b. Coordinate with OEM/vendor engineers during visits
- c. Ensure proper communication and follow-up
- 6. Complaint Handling (BROMA Support)
- a. Support closure of BROMA complaints
- b. Provide on-site updates and feedback
- c. Ensure timely resolution of critical issues
- 7. NRO Support & Commissioning
- a. Assist in installation & commissioning of new ROs
- b. Support testing and ensuring systems are fully operational
- 8. Reporting & Feedback
- a. Share field reports on:
- b. Issues observed
- c. Actions taken
- d. Repeated failures
- e. Provide inputs to improve overall up-time strategy
Pay: ₹20,000.00 - ₹27,000.00 per month
Work Location: In person
