Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: ADMINISTRATOR L3(CONTRACT)
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 6/30/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Location : -
Only Bangalore
Rate : - 110K/M
Experience: 5+ Years
Role Overview:
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We are looking for an experienced Support Engineer with strong expertise in production support, troubleshooting, and customer handling. The role involves managing L2 support activities, diagnosing application issues, and ensuring seamless coordination across teams to maintain high service availability.
Key Responsibilities:
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Provide L2 production support for customer-facing applications, handling incidents and service requests in line with defined ITIL processes.
Monitor and manage support tickets, ensuring quick response and resolution within SLAs.
Collaborate effectively with customers, L1 support, and L3 engineering teams for issue triage and resolution.
Diagnose and troubleshoot web application issues across application, middleware, and infrastructure layers.
Analyze logs, identify root causes, and implement workarounds or permanent fixes where applicable.
Support continuous improvement initiatives by documenting issues, solutions, and best practices.
Technical Skills & Requirements
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Strong experience in Java-based applications, including:
Java, Spring Framework, Hibernate
Front-end exposure to Angular
Proficiency in Linux environments, including:
Command-line operations
Shell/Bash scripting for automation and troubleshooting
Understanding of video streaming domain, including:
Codecs, encoding/decoding
Streaming protocols and content delivery
Basic knowledge of set-top box or embedded devices
Experience in network troubleshooting and monitoring, including:
Packet capture analysis using tools like Wireshark (PCAP analysis)
Soft Skills
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Strong communication and customer interaction skills
Ability to handle high-pressure production environments
Effective coordination with cross-functional teams
Work Requirements: Willingness to work in a 24x7 shift-based support model
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Areas of responsibility
Triaging and resolution of tickets Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures.
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Resolution of service Requests Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes.
Incident Analysis Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.
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Mandatory Skills: WSiC-IoT platform .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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