- Direct interact with customer and understand the issue related to his vehicle
- Take a note of the issue on later create system based job card with entering
correct and relevant information of the customer and his vehicle
- Inspect and advise customer about necessary repairs/maintenance of the
vehicle
- Prepare and share the cost and time estimation of the work agreed by the
customer
- Assign vehicle to floor Supervisor and ensure timely delivery
- Contact customer for any ad-hoc expenses
- Inspect the vehicle repair before delivering and guide customer for billing
process
- Handle customer queries and ensure high customer satisfaction standards
Behavioural Attributes – Must possess with high proficiency:
- Result Orientation and Team Work
- Problem Solving and Decision Making
- Initiative & Objection Handling
- Communication and Good Negotiation Skills
Knowledge required:
- Should be a good trouble shooter
- Should be a good team member
- Maintain effective interpersonal relationship with all supervisors/technicians and
Customers.
- Must possess good diagnostic and Analytical skills
- Strong technical knowledge
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
Work Location: In person
